RETURN POLICY

1. Return Conditions

1.1 Products can be returned within 7 days from the date of receipt.

1.2 Products to be returned must be in their original packaging, unused and undamaged. All accessories, labels and invoices sent with the products must be returned.

1.3 Return requests must be made via email, clearly stating the reason for the return. In order for the return to be completed quickly, please include your order number and contact information.

2. Return Process

2.1 When your return request is approved, you must securely package your products and send them to the following address: Return Address: [Return Address]

2.2 When the products reach us, the return process is initiated and the products are examined. Payment is refunded for products that meet the return conditions.

2.3 Shipping costs for returned products are the responsibility of the customer unless otherwise stated. However, in the event of incorrect or damaged product shipment, shipping costs will be covered by us.

3. Payment Refund

3.1 Refunds for returned products will be made within 7-10 working days after we receive the products.

3.2 Refunds will be made using the same payment method used at the time of ordering. Refunds for payments made via credit card may take a few business days depending on your bank's processing process.

4. Non-Returnable Products

4.1 Products that are specially produced or designed for a person, such as earrings that have been used or opened due to hygiene rules, cannot be returned.

4.2 For questions regarding products that cannot be returned, you can contact our customer service.

5. Communication

For questions or requests regarding our return policy, you can contact us at: Email: [Email Address] Phone: [Phone Number] Address: [Address]

6. Legal Rights

This return policy has been prepared in accordance with the applicable laws and regulations. Gioielle ISTANBUL reserves the right to make any changes to this policy.